Refund policy

Refund Policy

We want you to feel confident when shopping with Base Co.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• Item must be unused and in original packaging

• Proof of purchase is required

Non-Returnable Items

Due to hygiene reasons, opened or used skincare products cannot be returned.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will resolve the issue immediately.

Contact

Email: basecosupport@gmail.com